1. Introduction

This privacy policy (this “Privacy Policy”) covers and describes how Fastly, Inc. and its subsidiaries (“Fastly”, “We” or “Us”) collect, use, and disclose the personal information we collect through https://www.fastly.com, https://app.fastly.com, https://docs.fastly.com, https://status.fastly.com, and https://community.fastly.com (our “Websites”). The personal information of our Subscriber’s personnel collected through our Websites is governed by this Privacy Policy.

Please read this policy carefully to understand how we collect, use, disclose, and protect your personal information, as well as the choices available to you regarding that information.

2. Subscription agreements

The use of our content delivery and related services (our “Services”) by our Subscribers is governed our subscription agreements with our Subscribers. For this information, see About subscription agreements later in this document.

3. Fastly collection and use of personal information

3.1. Why does Fastly collect my personal information?

Fastly uses personal information that you provide us so we can deliver content on our Websites and to provide the Services for which you have engaged us.

We use this information in the following ways:

  • To present our Websites and their contents to you.
  • To provide you with information or Services that you request from us.
  • To provide you with notices about your account and/or subscription, including expiration and renewal notices.
  • To allow you to participate in interactive features on our Websites.
  • To carry out our obligations and enforce our rights that arise from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Websites or Services we offer or provide.
  • For any other purpose we describe at the time we collect information.
  • For any reason you engage us.
  • For any other purpose with your consent.

3.2 What types of personal information does Fastly collect?

The types of personal information we collect and share depend on which of our Websites you use. In general, we may collect information that identifies you, information about how you use our Websites, and the information that you create while you interact with our Websites.

Information that we collect from you may include the following:

  • Information that you can be personally identified, such as name, postal address, e-mail address, or telephone number, either actively or passively.
  • Information about your Internet connection, the equipment you use to access our Websites, and your use of our Websites.
  • Information that you provide when you fill in forms on our Websites.
  • Records and copies of your correspondence (including e-mail addresses, IRC handles, and Twitter handles), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Websites or related to orders of our Services.
  • You also may provide information as a contributing user that is published or displayed (hereafter, referred to as “posted”) on public areas of our Websites, or transmitted to other users of our Websites or third parties. Your user contributions are posted on and transmitted to others at your own risk.

3.3 How does Fastly collect my personal information?

Fastly collects your information both actively and passively as you interact with our Websites or contact us.

Fastly may directly collect personal information you provide us in the following ways:

  • When you complete forms on our Websites, such as registering an account, subscribing to a service, or posting a comment.
  • When you create an account to use our Services or create a new user on an that account.
  • When you complete transactions through our Websites, such as fulfilling an order for our Services.
  • When you perform search queries on our Websites.
  • When you post messages on our Websites, either in public areas or directly to other users or third parties.
  • When you use our publicly accessible blogs.
  • When you contact us outside of our Websites, such via email or Twitter.
  • When you request assistance from our Support team.
  • When you respond to surveys we ask you to complete for research purposes.
  • When you provide information that will be published or displayed (hereafter referred to as “posted”) on public areas of our Websites.
  • When you transmit information to other users of our Websites or third parties as a user contribution.

3.4 Does Fastly collect personal information automatically?

As you navigate through and interact with our Websites, we may use automatic data collection technologies to collect certain information about your equipment, Internet connection, browsing actions, and browsing patterns. We gather certain information automatically and store it in log files. This information may include Internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. This information helps us to improve our Websites and to deliver better and more personalized service.

We and our marketing partners or service providers use technologies such as cookies, beacons, tags, and scripts to analyze trends, administer our Websites, track user activity, and gather aggregated demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual aggregated basis.

We use cookies to help optimize your viewing experience while you use our Websites. You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Websites, but your ability to use some features or areas of our Websites may be limited.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this website and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union, click here). Please note that this does not opt you out of being served ads. You will continue to receive generic ads.

Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity use HTML5 local storage to collect and store information. Various browsers may offer their own management tools for removing HTML5 local storage objects.

3.5 How does Fastly use my personal information?

We use your information to enhance your experience using our Websites and Services.

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Websites and their contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account and/or subscription, including expiration and renewal notices.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Websites or any products or services we offer or provide through it.
  • To allow you to participate in interactive features on our Websites.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

3.6 How long does Fastly retain my data?

We retain your information for as long as your account is active or as needed to provide you our Services. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When we delete any information, it is deleted from the active database, but may remain in our archives.

4. Third party collection and use of personal information

4.1 Does Fastly share my personal information with others?

We may share your information with certain third parties. This sharing is based on our relationship with those parties, your consent, or legal or contractual obligations that require we share such information.

We may disclose personal information that we collect or you provide as follows:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business. These entities are bound by contractual obligations to keep personal information confidential and can use it only for the purposes for which we disclose it to them.
  • To third parties to market their products or services to you if you have consented to them. We contractually require these third parties to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Fastly’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Fastly about our Websites users is among the assets transferred. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  • To display advertisements to our advertisers’ target audiences. Although we don’t disclose your personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.
  • When you create an account on our community forum. Your account is publicly accessible unless you change the privacy settings of your profile through your account portal.

We may also disclose your personal information:

  • To comply with any court order, law or legal process, including responding to any government or regulatory request.
  • To enforce or apply our terms of service and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Fastly, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

4.2 Do third parties collect my personal information?

Some content or applications, including advertisements on our Websites, are served by third parties, including advertisers, ad networks and servers, content providers, and application providers who may collect your information as you interact with those parties through our Websites.

This collection can occur under the following circumstances:

  • When you log in to our Websites using sign-in services such as Facebook Connect or an Open ID provider.
  • When you use social media features, such as the Facebook Like button, and widgets, such as the Share button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our Websites.

These third parties may also use automatic data collection technologies such as cookies or beacons to collect information about you when you use our Websites, your online activities, and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

4.3 How is my personal information handled by third-party sites?

Our site includes links to other websites whose privacy practices may differ from those of Fastly. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

4.4 What do I need to know about Single Sign-On services?

You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on our Websites to your profile page to share with others within your network.

5. Your choices and rights

5.1 How can I limit how my information is used and disclosed?

You can use certain web browser and opt-out options to limit the personal information you provide us.

The following mechanisms are in place to provide control of your information by:

  • Turning off tracking technologies and advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being set. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.
  • Opting out. If you have subscribed to our newsletter(s), you can choose to stop receiving marketing emails, such as our newsletter or new product announcements, by following the unsubscribe instructions included in these emails.

5.2 How can I correct my personal information?

If you want to review, delete, or change your personal information, you can log in to the appropriate Website and visit your account profile page.

After you log in, you can send us an e-mail at the address noted in the Contact Information section below to request access to, correction of, or deletion of any personal information that you provided to us. You can also request closure of your account through the account closing mechanism within your account settings. We will respond to your request within 30 days.

5.3 How can I remove my information from Fastly

To remove your personal information from our blog, please follow the instructions to remove posts or delete your user account. If you want your personal information removed from other places on our Websites, please contact us via the information supplied in the Contact Information section below.

In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

5.4 How can I report abuse?

If you need to report abuse, please contact us at abuse@fastly.com.

5.5 How do I know when changes to this Privacy policy occur?

We post changes we make to this Privacy Policy on this page. We also provide a notice that this Privacy Policy has been updated on https://docs.fastly.com/changes.

If we make material changes to how we treat our users’ personal information, we will notify you by e-mail to the primary e-mail address specified in your account and/or through a notice on https://docs.fastly.com/changes page thirty (30) days prior to the change becoming effective. The date this Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting https://docs.fastly.com/changes and this Privacy Policy to check for changes.

6. Security and privacy measures

6.1 How does Fastly protect my information and data?

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Information you provide to us is stored on our secure servers behind firewalls. Any Sensitive information is encrypted using Transport Layer Security (TLS) (sometimes referred to as Secure Sockets Layer or SSL).

You must also make sure that your information is safe and secure. Even if we give you (or you have chosen) a password for access to certain parts of our Websites, you are responsible for keeping this password confidential. Do not to share your password with anyone. We urge you to be careful about giving out information in public areas of our Websites, for example, message boards. The information you share in public areas may be viewed by any user of our Websites.

Information that is transmitted via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Websites. Any transmission of personal information is at your own risk. We are not responsible if you circumvent any privacy settings or security measures on our Websites.

6.2 How does Fastly limit access to my personal information?

We limit access to certain pages on our Websites and allow you to set certain privacy settings via your account profile; however, be aware that no security measures are perfect or impenetrable.

Additionally, we cannot control the actions of other users of our Websites with whom you may choose to share your user contributions. Given that, we cannot and do not guarantee that your user contributions will not be viewed by unauthorized persons.

6.3 About the TRUSTe Privacy Seal

TRUSTe Certified Privacy seal

Fastly has received TRUSTe’s Privacy Seal signifying that this Privacy policy and our practices have been reviewed for compliance with the TRUSTe program which is viewable on the validation page available by clicking the TRUSTe seal. If you have unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.

The TRUSTe program covers our collection, use, and disclosure of information we collect through our Websites (https://www.fastly.com and subdomains listed above). It does not cover information that may be collected through mobile applications or downloadable software.

6.4 About E.U. Safe Harbor

Fastly complies with the U.S. – E.U. Safe Harbor framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland. Fastly has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Fastly’s certification, please visit http://www.export.gov/safeharbor/.

7. Other important information

7.1 Children Under the Age of 13

Our Websites are not intended for children under 13 years of age. No one under age 13 may provide any personal information to or on the Websites.

We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Websites or on or through any of their features, register on the Websites, make any purchases through the Websites, use any of the interactive or public comment features of our Websites or provide any information about yourself to us, including your name, address, telephone number, e-mail address or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13, we will delete that information.

If you believe we might have any information from or about a child under 13, please contact us via the Contact Information section below.

7.2 California privacy rights

California Civil Code Section § 1798.83 permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail or write us at our mailing address noted in the Contact Information section below.

8. About subscription agreements

Fastly Subscribers may electronically submit data or information to the Services for caching and processing purposes (“Subscriber Data”). Fastly will not review, share, distribute, or reference any such Subscriber Data except as provided in our subscription agreements with our Subscribers, such as our Terms of Service available at https://www.fastly.com/terms (each a “Subscription Agreement”), or as may be required by law. In accordance with the Subscription Agreement, Fastly may access Subscriber Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law. Additional information about our privacy and security practices with respect to Subscriber Data is available at https://docs.fastly.com.

The use of information collected through our service shall be limited to the purpose of providing the service for which the Client has engaged Fastly. Our Services collect information under the direction of our Subscribers. Fastly has no direct relationship with these individuals whose personal data is processed by the Services.

8.2 Choice

Our Services collect information for our Subscribers. If you are a customer of one of our Subscribers and would no longer like to be contacted by one of our Subscribers that use our Services, please contact that Subscriber directly.

8.3 Service Provider, Sub-Processors/Onward Transfer

Fastly may transfer personal information to companies that help us provide our Services. Transfers to subsequent third parties are covered by the provisions regarding notice and choice in the Subscription Agreements with our Subscribers.

8.4 Access to Data Controlled by our Subscribers

Fastly has no direct relationship with the individuals whose personal data the Services process on behalf of our Subscribers. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct their query to the appropriate Fastly Subscriber (the data controller). If the Subscriber requests that Fastly remove the data, we will respond to their request within 30 business days.

8.5 Data Retention

Fastly retains the personal data we process on behalf of our Subscribers for as long as needed to provide services to our Subscribers. Fastly retains and uses this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Contact information

If you have any questions or comments about this Privacy policy and our privacy practices, contact us at:

Fastly, Inc.
General Counsel
475 Brannan St, Suite 300
San Francisco, CA 94107
abuse.fastly.com

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request.