1. Introduction

Fastly has self-certified its compliance with export.gov.

2. Contact Information

If you have questions or concerns regarding this statement, you should contact our marketing department at privacy@fastly.com. Within 60 days, we will have posted on this website in this document the name of an organization for you to contact if you do not feel your issue as been successfully resolved.

If you have questions or concerns regarding this statement, you should contact Fastly at privacy@fastly.com.

3. EU Safe Harbor Framework

Fastly complies with the U.S.-EU Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries. Fastly has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Fastly’s certification, please visit http://www.export.gov/safeharbor”>http://www.export.gov/safeharbor.

4. Types of Personally Identifiable Information That We Collect on our Web Site

A. Fastly.com Service Account Information

When you create an account on Fastly.com, we will ask you to create a user name and password and to provide us with your email address. In addition, while it is not required, you may provide us with further information, such as your name and address, to complete your profile on Fastly.com.

B. Fastly.com Service Purchases

When you purchase services on Fastly.com, we will ask you to provide personally identifiable information (“PII”), including your name, address, phone number and financial information (e.g. your credit card number and expiration date).

C. Third party information.

Fastly customers who sign up for certain services must supply contact information. You can enter third party information such as name, email address and company in the “Create a Contact” section of your account on the site.

5. Protecting Your Privacy

It is the policy of Fastly to protect and respect your privacy. Therefore, Fastly will not monitor, edit, or disclose the contents of your private communications to third parties for promotional or marketing purposes unless required to do so by law, judicial proceeding, court order, subpoena or legal process or in the good faith belief that such action is necessary to:

  • Conform to the edicts of the law or comply with legal processes served on Fastly;
  • Identify, contact or bring legal action to defend and protect the rights or property of Fastly, its customer or end users, or anyone else
  • Act under exigent circumstances to protect the personal safety of its end users, customers, or the public;
  • Administer its networks or systems to maintain performance for its end users or customers.
  • Additionally, Fastly will not to apply this policy in any manner that is contrary to applicable law or governmental regulation.

6. Technical Notices and Other Communication

A. You may receive the following types of communications from Fastly

  • Support Related Emails. Fastly allows you opt-out of receiving, on an as-needed basis, emails regarding the provisioning, troubleshooting and enhancement of services that you purchase on Fastly.com.
  • Service Notices. Fastly requires that you allow it to use the email address you have on file with Fastly to receive, on an as-needed basis, technical and service notices on topics such as changes to service specifications and account and/or service expiration information.

B. How to Unsubscribe

If you no longer wish to receive Support Related Emails, you may opt-out by emailing privacy@fastly.com. In order to ensure the integrity, security and operation of our systems and networks, we do not allow you to unsubscribe from Service Notices.

7. Third Parties

A. Service Providers

Credit Card Processing. We use a third party credit card processor to handle financial transactions on the Site.

B. Business Partners

Fastly transmits some non-personally identifiable information to its business partners for the purpose of improving its website (e.g, web analytics), its network and the Internet. However, Fastly will not give out personal identifiable information to advertisers, business partners, sponsors, or other third parties for promotional use.

8. Financial Data

Any financial data collected from you shall be stored in encrypted form, and will be made available for future transactions immediately upon request, and stored only for as long as required by applicable financial regulations.

9. Correcting, Updating and Removing Information

In the event you no longer have access to the user account to you created, contact Fastly at privacy@fastly.com to correct, update, delete or remove personal information that you have given us. We will respond to your request within 30 days.

10. Cyber and Physical Security Measures

Fastly encrypts financial information, as well as other sensitive information, sent to it using SSL technology. To protect information once it is in Fastly’s possession, the company takes industry standard security measures. Active systems that are network accessible are protected by firewalls. Backup systems that are not network accessible are protected by physical security measures and are stored in encrypted form. The company’s headquarters and data center facilities are all protected by industry standard (or better) physical security measures.

11. Cookies

A. Definition and use on Fastly.com

A cookie is a small text file that is stored on your computer for record-keeping purposes. Fastly uses two types of cookies on Fastly.com.

B. Session Cookies

Fastly uses Session Cookies, which do not contain PII, to enable you to use Fastly.com without entering login credentials on each page.

C. Persistent Cookies

Fastly uses Persistent Cookies, which are connected to your Fastly.com account, which may contain Personally Identifiable Information, for the purpose of web analytics.

12. Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at privacy@fastly.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

13. No Guarantee of Privacy

While Fastly strives to protect your privacy, due to many reasons, including the inherent security flaws in the Internet, Fastly cannot guarantee the security of any information you disclose online and, as such, your disclosure of such information at your own risk. Additionally, Fastly’s policies do not extend to anything that is inherent in the operation of the Internet, and therefore beyond Fastly’s control.

14. Changes to this Privacy Policy

Fastly reserves the right to modify this policy at any time, so please review it frequently. If we determine that a material change to this policy is necessary, we will notify you of the change by email or by means of a notice on our home page. Additionally, if changes are made, Fastly will post them to this web page and to other places we deem appropriate.

15. Fastly Physical Address

If you want to send Fastly anything by postal mail, please reach us at:

Fastly, Inc.
1062 Folsom Street, Suite 250
San Francisco CA
94103

16. Effective Date

THE EFFECTIVE DATE OF THIS PRIVACY POLICY OCTOBER 8, 2012.