This acceptable use policy (this “AUP”) specifies guidelines for users of Fastly’s services. It is our policy to post any changes we make to this AUP on this page and provide a notice that this AUP has been updated on http://docs.fastly.com/changes. This AUP was last revised on December 8, 2014 and will be effective on January 8, 2015.

Fastly’s current terms of use are available at http://www.fastly.com/terms. The documentation for Fastly’s services is available at http://docs.fastly.com. Fastly’s subscribers are obligated to use Fastly’s services as agreed to in their subscription agreement with Fastly, in compliance with Fastly’s documentation and according to this AUP.


Fastly’s services shall not be used by any person or entity:

  1. in any way that violates any applicable federal, state, local, or international law or regulation;
  2. for fraudulent purposes;
  3. for the purpose of exploiting, harming, or attempting to exploit or harm minors in any way, including by exposing them to inappropriate content or asking for personally identifiable information;
  4. to store, publish, display, or transmit obscene, defamatory, infringing, libelous, harassing, abusive, or threatening or otherwise unlawful or tortious material;
  5. to store or transmit material in violation of third-party privacy rights;
  6. to send unsolicited messages or postings, including bulk commercial advertising or informational announcements and “spam”;
  7. to compromise or attempt to compromise the security of any Fastly or third party network, system, server, or account;
  8. to impersonate or attempt to impersonate Fastly, Fastly personnel, another subscriber or user, or any other person or entity; or
  9. in any way that restricts or inhibits anyone’s use or enjoyment of Fastly’s services or which, as determined by Fastly, may harm Fastly or users of Fastly’s services or expose them to liability.


As a provider of caching services, storage and removal of cached content by Fastly’s services occurs automatically based on the actions of our subscribers.

Reports of a violation of this AUP by our subscribers’ content that are directed to Fastly should:

  1. be sent to abuse@fastly.com;
  2. identify exact uniform resource locator(s) (URLs) hosting the content in violation of this AUP;
  3. document your efforts to contact the subscriber directly; and
  4. provide an email address to permit our subscriber to contact you.

We will promptly forward this report to the subscriber.


If you are a copyright owner or an agent thereof and believe that any content cached using Fastly’s services or on any Fastly domain infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Designated Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):

  1. a physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  2. identification of each exact uniform resource locator (URL) hosting the copyrighted work(s) and identification of the material located at each URL that is claimed to be infringing or to be the subject of infringing activity and that is requested to be removed or disabled;
  3. information reasonably sufficient to permit our subscriber to contact you, such as an address, telephone number, and, if available, an electronic mail address;
  4. a statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  5. a statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Prior to filing a claim under 17 U.S.C 512(c)(3) regarding our subscriber’s content please review 17 U.S.C 512(b) and note the following:

  1. the content of the cached material that is transmitted via the Fastly services is not modified by Fastly except upon our subscribers’ instructions;
  2. the Fastly services do not change the advertising associated with the cached material from our subscriber’s origin without authorization from our subscribers;
  3. Fastly complies with industry standard rules regarding refreshing, reloading or otherwise updating cached material;
  4. Fastly’s caching services do not interfere with our subscribers’ technology that returns “hit” count information that otherwise would have been collected had the content not been cached; and
  5. the Fastly services do not bypass the conditions that our subscribers require for access to their cached content.

Fastly’s Designated Copyright Agent to receive notifications of claimed copyright infringement is our General Counsel, Fastly, Inc., 475 Brannan Street, Suite 320, San Francisco, CA 94107, email: abuse@fastly.com.